Personal Jackpot Challenge FAQs

Note: These FAQs apply only to Jackpot Challenges that do not involve teams.

Jackpot Challenge FAQ

Contact us

For fastest response: email us at
Gyms and HealthyWage members can call support at (888) 636-3832.
Our general fax number is: (651) 964-3499.


To see the rules for the Jackpot Challenge, go here.

Why should I join?

It works—and it's a lot of fun! Losing weight with other participants means you keep on-track and encourage each other to reach your weight loss goals! There’s also the excitement of cash prizes for reaching achievable goals. If you achieve a 6% weight loss, you get an equal cut of the pot! Not to mention the health benefits! Participants in HealthyWage's contests have lost hundreds of thousands of pounds in the last few years. Get started now!

Who can join?

Anyone! Jackpot is the best way to lose weight with a supporting community. Lose weight and make a few bucks at the same time! Plus, it's the more the merrier in the Jackpot: more participants means a bigger pot!

Just invite your friends and family to play and tell them the Challenge name so they know which Jackpot Challenge to enter.

Children under 18 years old can join with parental and doctor's consent.

How does it work?

The Jackpot is all about participants striving to lose 6% of their body weight.  Each participant puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments) is split evenly among all winning participants!  The bigger the challenge, the bigger the pot!

How does the pot get split?

The pot is split evenly between all winning participants regardless of challenge size.

What if all the participants win?

HealthyWage has a "no-lose" guarantee: if more than 75% of the participants are successful, HealthyWage guarantees all winners will receive at least their entry fee back.

When is it happening?

We run jackpot challenges all the time!  Check out our upcoming challenges.

How much does it cost?

The entrance fee varies from contest to contest, but the ordinary fee is $20/month for three months (or $60 all at once) for each participant. The entrance fee is used to fund the cash prize pot – the more players, the larger the prizes available!

When will my next payment installment occur?

If you selected to pay in installments (as opposed to one single payment), your account will be charged every 30 days. Please note payments are processed exactly 30 days apart and will not occur on the same date of each month.

How do I know my payment information is secure?

HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.

How do you help me stay on track during the twelve week contest?

The Jackpot Challenge is based on community support and motivation, which provides accountability and success. To make it lots of fun, we provide you with tips and tricks to help you stay on track. We also have fun games every 2 weeks!

Do I need to send my friends and family an invitation through your website?

You can, but you don't need to. Just let them know that they need to register online at the Jackpot sign up page. 

Can I participate if I am located outside of the U.S?

HealthyWage is available to residents of the United States, United Kingdom, Canada, Mexico & throughout Latin America, Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya, Sudan and others.

Is there a deadline for registering and weighing-in at the beginning of the contest?

No, but the longer you wait after the contest starts, the less time you'll have to lose weight!

Can I participate in more than one challenge at the same time?

Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!  

Do I need to have my weight verified?

Yes—twice: once at the beginning of the challenge (anytime on or after the start date) and once at the end (within two weeks before, or on, the end date).

NOTE - Final weigh-in verifications must be measured by 11:50 PM PT on the last day of your challenge.

How do I get my weight verified?

It's super easy -- you have two options:

  1. Download our mobile app (after you register) and follow the simple, on-screen instructions to let one of our referees remotely witness your weigh-in [takes about two minutes];
  2. Print the "Verify Me!" form and have a qualified witness sign the form after watching you step on the scale -- any doctor, nurse, health club staff member or Weight Watchers employee is qualified to be a witness.  Then take a photo of the signed form and upload it to your HealthyWage account [you need about 10 seconds of your witness's time].

How do you calculate my percentage weight loss?

To calculate your individual weight loss percentage, take the number of pounds you have lost divided by your starting weight.

Do you have any rules to prevent excessive, unhealthy weight loss?

Yes. In order to encourage healthy weight loss, we only count weight loss up to 16.6% per person. Any individual weight loss beyond 16.59% does not count for the challenge.  Note: it is OKAY to lose more than 16.6% (you won't be disqualified), but any extra weight you lose above 16.6% will not be counted toward your weight loss average for the challenge.

Ribbons: What Are They and How Do I Get Them?

Ribbons are a fun way to keep track of your effort and achievement, and research shows that you're more likely to lose weight if you divide your goals into bite-size mini-goals. The ribbons take this concept to another level by making the mini-goals social (people can see when you earn a ribbon) and fun. You can earn ribbons for taking certain actions and for achieving certain milestones throughout the challenge. Ribbons are not required, but they are important because they improve your odds of success.

Can I participate if I am pregnant?

No. But you can sign up if you've recently had your baby, if your doctor says it's okay.

What if I get pregnant?

Your challenge is suspended the minute you think you might be pregnant -- just let us know. You have 30 days
after that to supply proof of pregnancy from your clinic/doctor. Your challenge resumes after you are no longer pregnant.

Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?

Only with advanced doctor approval. Contact us to discuss this before signing up.

Do I have to get a membership or a personal trainer at the gym where I weigh-in?

No. You are under no obligation to any health club weigh-in station. While we encourage you to support our sponsors and partners, the weigh-ins are free and without obligation.

Can I get a refund?

Part of our job is to prevent you from giving up, so you can't quit -- there are absolutely no cancellations or refunds. HealthyWage will suspend your challenge if you are pregnant.

Will others see my weight information?

No. No one else will see your actual weight (not even your employer). Only your percentage weight loss will be visible to other users.

How and when do I get paid?

HealthyWage pays you via check or Paypal (your choice).  You get paid in as little as 12 hours after you win, but the review process can take longer (occasionally more than a week if our referees determine your case requires additional investigation).

Are there any payment fees?

You may encounter a payment fee upon payout of your prize (if you win), depending upon what form of payment you request. We do not charge a fee for PayPal, but PayPal might charge you a fee depending upon your PayPal account. If you require a printed check, there will be a $7 fee per check.

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